Privacy Policy
Last updated: July 14, 2026
1. Information We Collect
When you use FirstPaww, we collect information you provide directly:
- Account information: name, email address, phone number, and city
- Pet information: name, breed, age, weight, health records, and vaccination history
- Payment information: processed securely through our payment partners (UPI, credit/debit cards, net banking)
- Service data: booking history, reviews, and communications with service providers
- Device data: device type, operating system, and app version for troubleshooting
2. How We Use Your Information
We use your data to:
- Provide and improve our pet care services
- Match you with verified vets, groomers, and service providers in your city
- Maintain your pet's digital health passport across clinics
- Send booking confirmations, reminders, and emergency alerts
- Process payments and manage your PawPass subscription
- Improve our platform through anonymized usage analytics
3. Data Sharing
We share your information only when necessary:
- Service providers: vets, groomers, and boarders receive only the information needed to deliver the booked service
- Payment processors: to securely process transactions
- Legal requirements: when required by Indian law or to protect safety
We never sell your personal data or your pet's health records to third parties. We do not share data with advertisers.
4. Data Security
We protect your data using industry-standard encryption (AES-256 at rest, TLS 1.3 in transit). Pet health records are stored in compliance with applicable Indian data protection regulations. All service providers are verified and bound by data confidentiality agreements.
5. Your Rights
You have the right to:
- Access and download all your data and your pet's health records
- Correct inaccurate information
- Delete your account and associated data
- Opt out of marketing communications at any time
- Withdraw consent for data processing
6. Cookies and Tracking
Our website uses essential cookies for functionality and analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.
7. Contact Us
For privacy-related questions or data requests, contact us at privacy@firstpaww.com or write to: FirstPaww Pvt. Ltd., Ahmedabad, Gujarat, India.